It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Please call to notify us more than 1 working day in advance to ensure the appointment is not wasted. 

In England, more than 15 million general practice appointments are being wasted each year because patients do not turn up and fail to warn surgeries that they will not be attending.  There are around 307 million sessions scheduled with GPs, nurses, therapists and other practice staff every year and 5% – one in twenty – are missed without enough notice to invite other patients. That works out as around 15.4 million missed slots.